At Warmfloor24.co.uk we want you to be 100% happy with every purchase you make with us. We are aware however that sometimes you may need to return items. In order to help you with this process, we have summarized our returns policy below:
Please note that in every case we do require that you email us prior to returning the goods!
You are able to return goods for a full refund within 30 days of purchase. In this instance the product needs to be returned in their original condition, unused and with all manuals. Our returns policy does not affect your statutory rights!
Returns within 30 days of purchase
Our products are manufactured to the highest quality standards. In the unlikely event goods are found to be faulty within 30 days of purchase please feel free to return them for a full refund or replacement. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear.
Returns beyond 30 days
You have the right to return a faulty item within a reasonable period of time. In order to ensure that the return can be processed, please keep all the warranty information that accompanies your item. This will be needed should there be a fault. We are unable to accept products that are outside their warranty period.
Delivery discrepancies / damaged in transit
Please check orders carefully on receiving them and prior to signing for them. If you receive an order that has been damaged in transit or if there are any order discrepancies, please notify us within 72 hours of receiving the goods.
If you need further assistance, please feel free to contact us at firstname.lastname@example.org or call us at 01425 204460 Monday - Friday, 8am - 5pm.