365 exchange policy

365 exchange policy


Our online shop grants you the possibility to exchange the purchased article within 365 days.

Additional to the right for return, which you are legally entitled to as a consumer, all items purchased in our online shop may be exchanged *. You have 365 days to do so – the period for exchange begins on the day of the purchase.



-    the goods are complete and in their original condition - undamaged as well as returned in their original packaging

-    the exchange form has been filled out

-    the products are not custom made



Please fill out our exchange form and send it to us by mail (info@warmfloor24.co.uk) including a copy of your invoice. You will receive further instruction within 72h by a member of our service team.


As soon as we have received your goods they will be processed by us. In case of complying with all the aforementioned conditions, a voucher in the amount of the purchase price will be issued to your account within 14 days. Please note, shipping costs will not be refunded.


The voucher can not be paid out and can not be applied to the other orders, made prior to the refund.


The voucher is valid for 6 months from the date of issue.


For your general information: Please note that unfree returns are not accepted!

* Custom-made products are excluded from the exchange policy!

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